Returns & Exchange Policy
At Godspeed Hoodies, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Exchange Policy carefully to understand the conditions and process for returning or exchanging an item.
Website: https://godspeedhoodies.com/
Email: support@godspeedhoodies.com
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Be free from stains, odors, or damage caused after delivery.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- Items marked as non-returnable
- Products damaged through misuse or improper care
Exchanges
If you need a different size, color, or wish to exchange an item, please contact us within 30 days of receiving your order.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit, depending on the situation.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive:
- A damaged item
- A defective product
- The wrong item
- An item with missing parts
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we will arrange a replacement, exchange, or refund at no additional cost when appropriate.
Return Process
To start a return or exchange:
- Email us at support@godspeedhoodies.com.
- Include your order number and reason for the return or exchange.
- Our customer support team will provide return instructions.
- Securely package the item and ship it to the return address provided by our team.
- Once we receive and inspect your return, we will notify you of the outcome.
Please do not return any item without first contacting our support team, as unauthorized returns may delay processing.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
If the return is due to:
- A change of mind
- Ordering the wrong size
- Ordering the wrong product
the customer is responsible for return shipping costs.
If the return is the result of:
- A damaged item
- A defective product
- An incorrect shipment
Godspeed Hoodies will cover the reasonable return shipping costs or provide an appropriate shipping solution.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, it cannot be canceled and must follow the standard return process after delivery.
Please contact us as soon as possible if you wish to cancel an order.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at support@godspeedhoodies.com.
Contact Us
If you have any questions about our Returns & Exchange Policy or need assistance with a return, our customer support team is happy to help.
Godspeed Hoodies
Website: https://godspeedhoodies.com/
Email: support@godspeedhoodies.com
We appreciate your trust in Godspeed Hoodies and are committed to making every shopping experience smooth, fair, and enjoyable.